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Wednesday, August 25, 2010

National Health Service complaints rise

Reported across a number of media today is the news that the NHS's complaints level has risen at a record rate over the last year.

A staggering 42% of the complaints were made against medical professionals.

It's not easy to see how the government will navigate their way through a situation with this level of dissatisfaction on the one hand, and the "reshaping" of the organisation on the other. I put the word "reshaping" into quote marks there, as I'm unsure what shape it can eventually be under the circumstances, except 'cheaper shaped'.

As an occasional service user, I've (thankfully) had little reason to complain, but things have definitely been less than perfect. Definitely time to think about getting a health insurance quote - makes sense now more than ever.

But it's not all doom and gloom, and after the birth of his new baby yesterday, PM David Cameron was all smiles.

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